Frequently Asked Questions (FAQs)

How long does it take for home delivery?

We currently offer UPS ground as our preferred method of shipping. This usually takes 5-7 business days once the item you ordered is shipped. If you would like to inquire about expedited services, we would be more than happy to check to see if it’s possible.

In some cases, an order may be backordered or would need some time to be produced. Once the ordered item becomes available again, or the item has been produced, it usually takes around 1-2 business days to ship out from either the manufacturer or us.

I placed an order on Friday for next day delivery, why did I not get it until Tuesday?

Typically if a Next Day Air is requested on a Friday, UPS will not deliver until Tuesday. Sometimes, a manufacturer will not ship from their location until the following business day. UPS currently does not deliver on weekends unless specifically requested and paid for by you. However, there is no guarantee that it would make it on time on any given weekend in the year due to possible shipping delays in some areas.  In some cases, a manufacturer may not ship on time due to processing delays. Please contact us at 818-408-6989 during normal business hours to receive an update on your order if necessary.

Why am I being charged for delivery on my order when it states standard delivery is free?

Standard delivery is free for most small to medium sized items that can be shipped easily to all of contiguous U.S.A.. All our delivery charges are pre-set by UPS. We also sell some oversized items (wheels, exhaust systems, etc.) which require additional handling fees and dimensional weight fees to fulfil the delivery. Also, UPS charges additional fees for ZIP codes in rural or remote areas.

I haven’t received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including your junk or spam folder as it will come from a no reply email address. To ensure emails reach you, add the domain pkautodesign.com to your safe senders list.

Do you deliver on Weekend?

Our standard shipping carrier (UPS) delivers from Monday through Friday. Weekend deliveries can be scheduled for an additional fee.

Why can’t I select next day delivery?

We can only offer Next Day on goods we have in stock at our warehouse. Please contact us at 818-408-6989 to check part availability and lead times.

Do I have to pay Customs & import charges if I live outside of the USA?

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid for by the recipient of the parcel once received.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

The customs department of my country have asked me for further information. What should I do?

Each country has its own unique import procedures which are subject to change without notice. If you have an order held in customs for any reason, please contact our customer service team with your order number and tracking number via email at info@pkautodesign.com. We will do our very best to help resolve the matter as quickly as possible. In most cases a declaration of point of origin or packing slip is needed from the manufacturer to move forward.

I'm new, how do I order?

At PK Auto Design we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Using the search bar you can search for any product you are interested in, once there you can select the size, model, or item you are interested in. Please fill out your vehicle information in the section below it and you can then add it to the cart. One in the cart, you can proceed to check out filling in your billing/shipping address and preferred payment method. Once an order is submitted, our sales team will review the information and get in contact with you should any specific changes or inventory variations need to be addressed with you.

Is it safe to order online?

Yes, we use industry standard SHA-256 encryption on all of our pages. Potentially sensitive information such as your name, address, and card details are stored and encrypted so they can only be read on our secure server. This information is authenticated and routed to us directly to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks are also made on all transactions, to ensure the authenticity of each card payment.

Which credit cards do you accept?

We currently accept all major credit card Mastercard, Visa, Discover, American Express, and PayPal. We also accept Zelle for in store transactions.

What currencies can I use?

We only accept USD currency. However, PayPal offers currency conversion from your countries currency to USD when you checkout.

How do I apply a promotional code?

You can add a valid promotion code in the Basket.

When will my card be charged for my order?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

Can I get more information on a product?

Sure. You can contact us at info@pkautodesign.com OR give us a call at 818-408-6989 during normal business hours.

Do you offer installs on your products?

We offer full installation options done in house on all parts provided.

A part is not listed online so can you order for me?

Yes, we will do our best to order the part for you through our sales team. Feel free to call us on 818-408-6989 to request your part.

Can I make an order over the phone?

Yes, give us a call at 818-408-6989. Our sales team is available to take your order 9am to 6pm Monday to Fridays and 9am to 3pm on Saturdays. We can only take an order over the phone if your delivery address and billing address are the same, and your delivery address is within the USA. 

Will I get same price in store?

Prices between stores and online can vary for promotional purposes. To ensure you get the best price, give us a call at 818-408-6989.

Do parts come with additional fitting kits/gaskets?

None of our products come with any additional items, unless specified on the item page, under the ‘Part Details’ section.

How do I check if an item is in stock?

Give us a call at 818-408-6989 or contact us at info@pkautodesign.com to check availability and lead times on any item. SOME ITEMS MAY SHOW IN STOCK. HOWEVER, THERE MAY BE A DISCLAIMER ON THE PAGE STATING THAT AN ITEM WOULD NEED SOME TIME TO BE PRODUCED BEFORE FULFILLMENT.

How do I know if my order was successful?

You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

It says out of stock on your website for my part. How long will it take to get in?

Items that show ‘OUT OF STOCK‘ vary in ETA to get them back in stock. To get an accurate ETA, please call us on 818-408-6989 or email us at info@pkautodesign.com.

Do you price match?

The short answer? It depends.

The long answer? In most cases, our team will determine if it is possible to match the price, or get as close to it as possible. We would need to determine that the source of your quote is from a legitimate business. If we are unable to match your price, we will let you know immediately. Sometimes we can’t beat the big guys, but we hope that you’ll come back for other items soon.

The item I bought is now in sale, can I get the difference refunded?

As an online business our prices change in accordance with trends, customer demand, and stock availability. We are, therefore, unable to refund the difference in price when an item you have purchased goes on sale.

Where is my order?

Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account.

Where do I find the phone number for your store?

We have our email, phone number, and physical location at the bottom of the page as well as in our Contact Us section.

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us.

Is it possible to change the address/cancel or amend my order?

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

Why does my order state available, and then find out I have to wait extra days for delivery?

We sell some item we do not stock, but available to order. This is indicated on the part itself, Above the item title. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it (except international deliveries).

Can I have an update on my order status?

Sure! Give us a call at 818-408-6989 or email us at info@pkautodesign.com.

I have a new email address, and I am unable to reset my password. How do I change my password?

We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

How do I return an item?

Should you require for a return to be processed please email us at info@pkautodesign.com. Please provide the full name on the order, invoice number, and the reason to why you desire to return. All Returns are subject to a 30% restocking fee should the return be approved by administration. ALL ORDERS REQUIRE RMA NUMBER. WE WILL REFUSE ANY ITME RETURNED WITHHOUT AN RMA NUMBER. 

Can you confirm you have received my return?

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you send the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our sales team via email or phone at 818-408-6989.

How long will it be before I get a refund?

Once we receive your item(s) back, our returns department will inspect all items. Once our returns department has verified that the items are in good, working condition, an automated refund is generated on our system. Your refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products, please remember to include your original invoice, without this it may delay your refund.

What do I do if I have received a damaged item?

At PK Auto Design we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to info@pkautodesign.com. Make sure you include your a copy of your invoice and an image of the box you received it in.

Who pays for return postage?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

Why have you not refunded the original delivery charge?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

How do I make a complaint?

If you are not happy about any service we offer or you have a general comment, feel free to write to us on info@pkautodesign.com.